Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Vconnect Infomatic
Attn: ReturnsRMA #B 307 Inder Enclave Phase 1 Kirari  New Delhi, New Delhi 110086  India  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS  
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  Please Note     ●     Sale items are FINAL SALE and cannot be returned.     
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 8810467979 or email us at [email protected] 

Shipping Policy

What are the shipping charges?

Sassy Stripes offers free shipping within India on all products irrespective of the order size.

CountryService ChargesDelivery Time
IndiaALLFREE5-7 Business Days

Do the Shipping charges vary on the number of items purchased/weight of the order?

All Shipping charges are FLAT irrespective of the order size and weight.

How long will it take to receive the ordered products?

We attempt to process and ship every order within 48 working hours. Your order will get delivered within 5-7 Business Days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility.

What should be done if my package has been opened or tampered with or if I receive an incorrect article?

Please don’t accept a shipment that has been tampered with in any way. Just  email us at [email protected] or call us at 88104679791 and inform us. We will re-send the shipment to you.

What delivery methods do you use?

We use a leading courier companies such as Delhivery.

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